Job Description
Columbus House, Inc.
Job Posting: Full Time (32 hours/week), FLSA Non-Exempt, Non-Essential
Single Site PSH Case Manager
VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested
Company Overview & Mission
Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless.
Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities."
Purpose
Under the purview of the Permanent Supportive Housing Department, the Permanent Supportive Housing Case Manager provides case management services to adults experiencing homelessness who will be living in long-term supportive housing arrangements. The case manager may assist with finding, securing, and maintaining housing while also providing linkage to medical, mental health, and substance abuse resources, entitlement/state benefits assistance, and employment opportunities.
Duties and Responsibilities
- Assist clients with finding, securing, and maintaining housing.
- Provide linkage to resources for clients who may be at risk of eviction, in addition to community resources for social, mental health, educational, vocational, entitlements/benefits, and or substance abuse services.
- Ability to communicate efficiently and effectively with individuals served.
- Able to advocate for clients as well as support self-advocacy.
- Must be able to set and maintain boundaries and adhere to confidentiality.
- May provide transportation to appointments for clients at the discretion of the case manager on a case-by-case basis.
- Coordinate and collaborate with other agencies and social service providers.
- Develop mutually reinforcing relationships with landlords and assist those clients that would like to move on from supportive housing with linkage to community housing resources.
- Ability to understand and accept different backgrounds while providing a non-judgmental approach to rendering services.
- Attend weekly and monthly agency, program and network meetings as well as facilitating tenant meetings with other case managers.
- Provide temporary caseload coverage for vacant positions as determined by program needs.
- Monitor all cases assigned and complete all documentation/charting required by Columbus House
- Expected to complete a variety of high-quality documentation (CARF Accredited, DHMAS funded, Etc.)
- Experience with HMIS (Homeless Management Information System) or ability to become proficient in database systems.
- Create strength-based person-centered service plans.
- Complete all required assessments both electronic and in written form.
- Conduct general health and safety checks minimally every 6 months.
- Other related duties as assigned.
Requirements
- Excellent organizational and time management skills with a deadline-oriented mindset
- Strong written and verbal communication skills in English
- Proficiency in Microsoft Office and other common desktop and online applications
- Master’s degree with a minimum of 1 year of relevant experience; or
Bachelor’s degree with a minimum of 2 years of relevant experience; or
Associate’s degree with a minimum of 3 years of relevant experience; or
High school diploma (or equivalent) with a minimum of 4 years of relevant experience
- Knowledge of and ability to effectively navigate substance use, mental health, and social service systems
- Familiarity with criminal justice barriers and ability to engage, motivate, and support individuals served
- Understanding of mental health, substance use, and co-occurring (dual diagnosis) conditions, as well as group dynamics
- Ability to work with diverse populations, including youth (ages 18–24), adults, and families
- Basic knowledge of person-centered case management practices
- Ability to complete all required documentation accurately and within established timeframes
- Knowledge of crisis intervention, professional boundaries, confidentiality, universal precautions, harm reduction, and motivational interviewing
- Understanding of Housing First principles, housing laws, and tenant rights and responsibilities
- Ability to build and maintain professional, respectful relationships with clients, external providers, landlords, and property managers
- Demonstrated empathy and compassion when working with individuals experiencing homelessness
- Valid driver’s license with a satisfactory driving record
Supervised by: Scattered Site PSH Manager
Schedule: 32 hours per week; Monday-Thursday 9:00am-5:00pm
Salary range: $25.50 - $27.50
Benefits
- Medical, dental, and vision benefits are offered along with other additional voluntary coverages with full time employment
- 401 K retirement plan with employer matching contribution
- Paid time off
- 10 paid holidays
Please send your resume and a cover letter to Human Resources Generalist, Columbus House Inc., 586 Ella Grasso Boulevard P.O. Box 7093, New Haven CT. 06519 or fax to 203-773-1430 or email to hr@columbushouse.org or apply at www.columbushouse.org
Equal Opportunity/Affirmative Action Employer: Protected Veterans and Individuals with Disabilities Encouraged to Apply