IT Internship

The IT Help Desk Intern reports directly to the Help Desk Manager and provides technical assistance and support to end users.  This person also assists help desk technicians with ongoing support and maintenance of PC software and hardware in conformance with established Bank policies and procedures. Acts as a first tier help desk customer service and technical support. BankNewport’s Summer Internship Program will run June 1, 2026 – August 14, 2026 and will be located onsite in Middletown, RI. Actively participate in the BankNewport Summer Internship Program by assisting the department with various duties and tasks. At the culmination of the internship, the intern will create a final presentation to showcase the skills and knowledge acquired through the program.

• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
• Provides help desk customer service and technical support for all BankNewport systems and end user hardware.
• Answers and logs all support calls using ticket management system.
• Escalates to senior members of the help desk for appropriate assistance as needed.
• Coordinates with other team members to effectively troubleshoot issues.
• Responsible for ensuring all requests requiring equipment, and setup are completed.
• Coordinates and performs physical moves for users.
• Assist with maintaining and updating IT documentation
• Stay current with basic technology developments and best practices
• Perform additional duties as assigned to support IT operations

OTHER ACCOUNTABILITIES / RESPONSIBILITIES:

• Performs related and unrelated duties as may be required.

• Working knowledge of PC hardware, Windows operating systems, and Microsoft Office applications
• Familiarity with Microsoft 365, Azure, and desktop applications preferred
• Strong customer service orientation and problem-solving skills
• Clear written and verbal communication skills
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Professional, dependable, and eager to learn
• High School Diploma/ GED Equivalent
• Currently pursuing a degree in Information Technology, Computer Science, or a related field

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.

SUPERVISORY SCOPE:

No supervisory responsibility

BANKNEWPORT CORE VALUES

• We celebrate individuality
• We empower employees to be creative problem solvers
• We invest and take the time to really get to know our customers
• We commit to serving the financial needs of Rhode Islander’s

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances