Customer Service Intern

About the RWA: At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a nonprofit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of watershed land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve. When you join RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.       Responsibilities: Reviewing existing SOPs to identify outdated, duplicative, or unclear processes Partnering with subject matter experts to document current-state workflows Updating SOPs to reflect current systems, policies, and best practices Organizing SOPs into a consistent, user-friendly format for staff reference Assisting with version control and documentation standards for future updates As part of the internship, the intern will complete a capstone project highlighting their work in SOP improvements and operational enhancements. The project will conclude with a presentation to leadership outlining key findings, updates made, and recommendations moving forward.     Qualifications:   Currently pursuing a degree in Business Administration, Communications, Public Administration, Marketing, or related field. Strong writing, organizational, and analytical skills Detail-oriented with the ability to manage multiple tasks and meet deadlines. Interest in customer operations, workforce management, and cross-functional collaboration Proficiency in Microsoft Excel and Microsoft Office Suite.